Google IT Support Professional Certificate
The Google IT Support Professional Certificate prepares you for an entry-level job in IT support in under six months. No experience is necessary.
Bunker Hill Community College, in collaboration with Google, offers a five-course certificate developed by Google, which includes an innovative curriculum designed to prepare you for an entry-level role in IT support.
Special offer for out-of-pocket payers: Register today to get $500 discount! Offer good until October 5 ($1,399.00). A discounted payment plan of $200 may also be available ($ 1,699.00 - $200 discount) if you register between October 6 and 12. $1,899.00 full price, beginning October 13. Contact us for more details.
If you're unemployed in Massachusetts, you might be eligible for a training voucher to cover the cost of the program. Check your local MassHire office for more details. If you're a client of the the MassHire Metro-North Career Center ( locations in Cambridge, Chelsea and Woburn), the Google IT Support Professional Certificate is an approved program. See https://masshiremncareers.com/ to learn more.
Hosted on Coursera, the five courses cover key topics in IT support: troubleshooting, customer service, networking, system administration, security, and operating systems. Coursework includes a dynamic mix of video lectures, quizzes, and hands-on labs. Participants also will hear from Google employees with unique backgrounds and perspectives, whose own foundation in IT support served as a jumping-off point for their careers.
IT support is one of the fastest-growing fields in the United States. IT support professionals are the skilled workers who solve the problems when computer systems fail, or hardware breaks down. Their median salary is about $53,470 per year. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Upon completion, students will be able to apply for entry-level IT positions. Top employers such as Cognizant, GE Digital, Hulu, Info says, Intel, and Sprint are interested in applicants with this credential.
The course is asynchronous, allowing for a flexible schedule. Students can complete it in 2.5 months with 20 hours per week of work or up to eight months, with six hours a week. BHCC students will have a faculty advisor for up to two hours of scheduled time per week and all the support services BHCC has to offer. The certificate may lead to college credit through Prior Learning Assessment. When students enroll, they will receive Log-in information and further instructions.
Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration and security. You’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers.
Jobs after this certificate
This certificate prepares you for an entry-level role as an Information Technology Support Specialist, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. IT specialists solve technical problems at organizations of all sizes.
Skills you’ll learn
- Customer service
- Network protocols
- Cloud computing
- Windows operating system
- Linux command line
- Systems administration
- Encryption algorithms and techniques
Cost is $1,899. If you are unemployed, you may be eligible for free tuition and TOPS through MassHire approved programs eligible after August 1, 2020. Students will be required to study 20 hours per week to receive MassHire support.
There are 5 Courses in the Google IT Support Specialist Professional Certificate
Course 1: Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
By the end of this course, you’ll be able to
- understand how the binary system works
- assemble a computer from scratch
- choose and install an operating system on a computer
- understand what the Internet is, how it works, and the impact it has in the modern world
- learn how applications are created and how they work under the hood of a computer
- utilize common problem-solving methodologies and soft skills in an Information Technology setting
Course 2: The Bits and Bytes of Computer Networking
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
By the end of this course, you’ll be able to
- describe computer networks in terms of a five-layer model
- understand all of the standard protocols involved with TCP/IP communications
- grasp powerful network troubleshooting tools and techniques
- learn network services like DNS and DHCP that help make computer networks run
- understand cloud computing, everything as a service, and cloud storage
Course 3: Operating Systems and You: Becoming a Power User
In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
By the end of this course you’ll be able to
- navigate the Windows and Linux file systems using a graphical user interface and command line interpreter
- set up users, groups, and permissions for account access
- install, configure, and remove software on the Windows and Linux operating systems
- configure disk partitions and filesystems
- understand how system processes work and how to manage them
- work with system logs and remote connection tools
- utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role
Course 4: System Administration and IT Infrastructure Services
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.
By the end of this course you’ll be able to
- utilize best practices for choosing hardware, vendors, and services for your organization
- understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
- understand how to make the most of the cloud for your organization
- manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP
- choose and manage the tools that your organization will use
- backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
- utilize systems administration knowledge to plan and improve processes for IT environments
Course 5: IT Security: Defense Against the Digital Dark Arts
This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options. The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into your organization or team.
At the end of this course, you’ll understand
- how various encryption algorithms and techniques work as well as their benefits and limitations.
- various authentication systems and types.
- the difference between authentication and authorization.
- how to evaluate potential risks and recommend ways to reduce risk.
- best practices for securing a network.
- how to help others to grasp security concepts and protect themselves.